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Written the way we build websites: as short as they can be, in plain language. The scope, price and deadline are always in the quote — and the quote takes precedence over these terms.
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One or two pages: exactly what you get, for how much, by when, and how many rounds of feedback are included.
The general rules that do not change from project to project. We send them with the quote.
Written approval of the quote. That fixes what was agreed — and which version of these terms applies.
These terms cover website builds and ongoing website care provided by David Žabenský, trading as i-solutions (the “provider”), to their customers (the “client”).
These terms apply exclusively to contracts concluded with entrepreneurs in connection with their business activity. They are not intended for contracts concluded with consumers.
The engagement begins when the client confirms the quote in writing; e-mail is enough. The quote sets out the scope, the price, the expected deadline and the number of feedback rounds.
By confirming the order the client accepts these terms in the version current on the date of the order. We send the current version with the quote.
In case of conflict the quote prevails, then these terms. The content of i-solutions.cz, presentations, leaflets and other marketing materials are not an agreement on the properties of the work — what is binding is what the quote says.
The work covers only what the quote states explicitly.
Unless the quote says otherwise, the work does not include, in particular:
The provider is VAT-registered. All prices are stated ex-VAT.
The price is paid in two parts: 50 % on order confirmation and 50 % once the work is complete, before it goes live on the production domain. Work starts once the first part has been received.
Work beyond the quote is carried out only with the client’s prior approval, at the hourly rate stated in the quote; the provider tells the client the price, or how it will be determined, in advance.
Invoices are payable within 14 days. If payment is more than 14 days late, the provider may — after prior notice — suspend work and the services under clause 12 until payment is received; this does not affect the statutory right to default interest.
The client supplies the materials needed for the build — copy, photographs, video, logos and access credentials — in one batch before the build starts. The deadline is extended by any period during which work could not continue for lack of cooperation.
The client is responsible for all supplied materials being legally usable on the website. In particular, the client warrants that they are entitled to use the supplied copy, photographs, video, illustrations, logos, trade marks, typefaces, databases, music and the names and likenesses of any people shown, and that using them as ordered will not infringe the rights of third parties or any law — in particular copyright, trade-mark, unfair-competition, personality-rights, data-protection, advertising and product-labelling law.
The client is also responsible for the factual and legal accuracy of the copy supplied, in particular prices, commercial communications, mandatory disclosures and professional or health claims.
The provider does not carry out a legal review of supplied materials and has no duty to verify their origin or licensing status. If an obvious problem comes to light, the provider will point it out and may refuse to publish the material.
If a third party brings a claim against the provider on account of materials supplied by the client, the client will settle that claim and reimburse the provider for the loss and reasonable costs incurred.
The same applies to content the client, or anyone acting for them, adds to the site after handover.
One round of feedback is one consolidated list of requested changes to the version presented. The number of rounds included is set by the quote.
Requests that change an already approved solution or extend the agreed scope are work beyond the order. The provider says so in advance and states the price or how it will be determined; without approval, such work is not carried out.
The finished work is made available for review at a test address. The client reports any defects found in one consolidated written list, no later than 7 business days from that point.
A defect is where the work does not match the quote or does not work properly on supported devices and browsers. A request for a new feature, a change to an already approved design, or any other extension of the agreed scope is not a defect.
Minor defects that do not prevent normal use of the site do not in themselves prevent acceptance; the provider fixes them within a reasonable time.
If the client reports no defects within the period above, or the site goes live on the production domain, the work is treated as handed over and accepted.
Unless the quote says otherwise, the work is built for the current and previous major versions of Chrome, Firefox, Safari and Edge on ordinary mobile devices and desktop computers.
The provider does not guarantee flawless rendering or function on outdated or unsupported browsers, operating systems and devices.
If a later change to a browser or a third-party service requires the site to be adjusted, that is new work, unless ongoing care under clause 12 is in place.
Where technical optimisation of performance, SEO or readability for language models (AI) is part of the build, the provider carries out the professional tasks listed in the quote with the aim of reaching the highest achievable rating (as a rule aiming for a score of 100/100 in the relevant categories of the measuring tools). This is an undertaking to perform those tasks properly and professionally; it is not an undertaking to reach or permanently maintain any particular score.
The scores in question (performance, accessibility, best practices, SEO) are measured by third-party tools and algorithms (for example Google Lighthouse / PageSpeed and similar). The provider neither operates nor controls those tools or their algorithms, and they change over time. A measured score may therefore change without any change whatsoever being made to the delivered site. The provider delivers a site optimised as at handover but does not warrant that the score will remain unchanged in future.
In plain terms: we hand the site over tuned to the best values achievable at the time of handover. Because it is marked by someone else’s tool, and that tool keeps evolving, the mark may shift later without us touching anything.
The same applies to optimisation for AI assistants and language models. The provider delivers a site prepared so that AI tools can process and understand it as well as possible (clear content, structure, structured data and metadata). Whether, how and for how long a given AI service mentions the site or the client in its answers is determined by the algorithms of its operators, which change and which the provider does not influence. The provider therefore does not warrant that the site or the client will appear in the answers of AI assistants, nor that any such appearance will persist.
In plain terms: we hand the site over fully prepared for AI, but whether and how an AI picks it for its answer is decided by the AI, not by the provider.
The provider does not guarantee any particular search-engine position, any appearance of the site or the client in an AI assistant’s answer, any level of traffic, any number of enquiries or any other business result. Those depend chiefly on the algorithms of search-engine and AI operators, on competition, on the site’s content and on the domain’s history.
All metadata and structured data for search engines and AI bots (in particular descriptions and key details about the company, products, services and contacts) are derived by the provider solely from the materials supplied by the client. The provider is under no obligation to seek out, verify or supplement any details beyond the materials supplied; the accuracy, completeness and currency of those materials are the client’s sole responsibility. The provider is not liable for the consequences of incorrect, incomplete or out-of-date materials.
Where specific performance figures are agreed, they apply together with the conditions of measurement: the tool, the device type, the address tested and the date. A measured result holds as of the moment of measurement; it is also shaped by content supplied by the client, third-party services and later changes to the measuring tool.
Where running the site is part of the service, the site runs on third-party infrastructure (primarily the Cloudflare network). The domain is registered to the client.
The provider does not guarantee one hundred per cent availability or any level of availability (no SLA), and is not liable for outages, restrictions, changes of terms or discontinuation of third-party services beyond their control — in particular cloud and hosting providers, the domain registrar, DNS, CDN, e-mail delivery, bot protection and external interfaces.
Nor is the provider liable for unavailability caused by force majeure, a large-scale internet outage, an attack by a third party or an act of a public authority.
Planned maintenance is scheduled outside the client’s normal business hours where possible.
The site is static by default: rendering a page calls no external interface (API) that is not necessary for the site to work. The data the site shows is part of the released version of the site. Necessary interfaces are chiefly form handling, bot protection and the services that run the site; the quote lists them.
Where the client wants the site to call their own interface or a third party’s — for sending e-mail, reservations, stock or price data, or a link to their information system — that is agreed in the contract or an addendum to it. Without such an agreement, calling an outside interface is not part of the build.
Where such a link is agreed, the provider describes the interface of its own services in OpenAPI format and routes the calls from the site to the interface the client specifies. Credentials for that interface are supplied by the client.
The operation, availability, content, security and legal compliance of an interface the provider does not run rest with the client or their supplier. The provider is not liable for its outages, errors, changes or discontinuation, nor for the data the site displays from it. The backups under clause 13 do not cover that data.
Ongoing care is a separate service ordered alongside the build. Its price and scope are set out in the price list and in the quote; it starts at handover and is invoiced monthly.
A small edit means a change to existing content — copy, a price, opening hours, a contact detail, swapping a photograph or fixing a typo, up to the equivalent of two A4 pages of changes and one round of feedback. A new feature or a design change is not a small edit.
The retainer includes 30 minutes of small edits per month. Unused time does not roll over. Work beyond that limit is billed at the hourly rate, with prior approval.
The phrase “usually within 24 hours” describes normal practice, not an agreed deadline or a guaranteed response time.
Either party may terminate ongoing care in writing with one month’s notice, effective at the end of a calendar month, with no penalty. Termination ends hosting, form handling and technical domain administration; the client receives the current site and its content.
For as long as ongoing care runs, the provider keeps each released version of the site and can roll back to an earlier version of the site.
Backups do not replace the client’s own archive. The client keeps their own copy of the materials and content supplied.
After ongoing care ends, the provider does not retain backups for longer than 30 days.
Backups do not cover page data served by third-party APIs that the provider does not administer.
Once the price is paid in full, the provider grants the client an unlimited licence, in time and territory, to use the outputs created by the provider to run the website, including the right to modify the site or have it modified by a third party.
The outputs handed over are the generated site files — HTML, CSS, JavaScript, images and content — which will run on any hosting. The source project and the tooling the provider uses to build the site are not part of the work or of the handover; the provider develops them continuously across every project.
Licences to third-party content and products — typefaces, libraries, photographs and the like — are governed by their providers’ terms. The provider cannot grant the client broader rights than the provider holds.
Rights to materials supplied by the client remain with the client.
Unless the quote provides otherwise, the provider may present completed work as a reference — the client’s name, the site address and screenshots — on their own website and in quotes, unless the client refuses in writing. Refusal is possible at any time, including after handover.
The provider is not liable for defects or loss arising from changes made after handover by the client or a third party — in particular changes to site files, configuration, DNS, hosting, or the installation of other software.
Resolving problems caused that way is separate work, billed at the hourly rate.
To the extent permitted by law, the parties agree that the provider’s total liability for financial loss arising in connection with one project is limited to the price of that project; for ongoing care, to twelve monthly payments.
The provider does not compensate lost profit, indirect or consequential loss, loss of data beyond the most recent available backup, or penalties imposed on the client by a third party.
These limits do not apply where the law does not permit liability to be limited in advance — in particular loss caused intentionally or by gross negligence, and harm to a person’s natural rights.
The provider is not liable to the extent the loss was caused by the client, by a third party, by materials supplied by the client, or by circumstances excluding liability.
If the client ends a project before completion, they pay for the work already carried out and for costs approved in advance. Any surplus deposit is refunded; if the work carried out exceeds the deposit, the client pays the difference.
If the client fails to cooperate for more than three months, the provider may close the project and invoice the work carried out as set out above.
The relationship is governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code. Communication runs through the e-mail addresses stated in the quote.
A change to these terms does not affect orders already confirmed — those are governed by the version current on the date of the order. Changes affecting ongoing care are announced at least one month in advance; the client may then terminate the service as of the effective date of the change.
Foreign-language versions of these terms are an informative translation. In case of conflict, the Czech version prevails.
If any provision is invalid or ineffective, the validity of the remaining provisions is unaffected.